Cancellation & Rescheduling Policy

1. Booking Cancellation Window

Customers may cancel or reschedule their service request at any time prior to the technician's physical arrival at the premises without any penalty or cancellation charges.

• To cancel or reschedule, please call our 24x7 helpline at 080502 91180 or notify the assigned technician directly.
• If you have made any advance online deposit or prepaid booking, 100% of the amount will be processed for immediate refund.

2. Doorstep Inspection & Visiting Fee

Once a certified technician arrives at your doorstep and conducts a multi-point physical diagnostic inspection of your RO system:

• If you approve the quotation and proceed with the repair or filter replacement, the inspection/visiting fee is completely waived or adjusted into the total invoice.
• If you choose not to proceed with the suggested repair after the technician has conducted the on-site inspection, a standard visiting fee of ₹299 applies to cover technician travel and diagnostic labor.

3. Annual Maintenance Contract (AMC) Cancellation

Annual Maintenance Contracts (AMC) can be cancelled within 15 days of activation if no complimentary filter replacement or major spare component has been consumed. A prorated refund will be calculated based on services delivered.

4. Brand Disclaimer

Notice: RO Service Center Online 24x7 is an independent multi-brand water purifier service center. We are not an official authorized service center, franchise, or direct subsidiary of Kent, Aquaguard, Pureit, AO Smith, Livpure, Havells, or other trademark owners. Brand names are referenced strictly for identification and compatibility purposes.